Refund policy

Returns/Refunds

Broken tiles:

We provide the most protective packaging to the tiles, and assume responsibility for tiles arriving damaged during transit.

 

Buyer's change of mind:

As a general rule, we do allow non-defective unsatisfactory returns on returnable products, if notified in advance of the return (by email) within a 10-day period from the time of receipt.

Clients that change their minds after the order has either shipped or has been delivered, are subject to 30% restocking fee, and return shipping to our Florida warehouse at buyer's expenses.

 

Do not hesitate to contact us if you have any questions.